Answers to our most frequently asked questions (FAQs) are below. But don't worry! If you don't see your answer here, please contact us by email or call us at 919-809-7919.
Q: Where are you located?
A: We are conveniently located in Falls River Town Center, near The Little Gym, Lily Mae's Gifts, Kidos, and Klaystation. Our address is 10511 Shadowlawn Drive, Suite 115. Raleigh, NC 27614. Here is a link to Google Maps for driving directions.
Q: What do you sell?
A: We sell new and gently used clothing, shoes, accessories, baby gear, furniture, and toys. Our sizes range from Newborn to 12 years. Inventory is always changing so stop by frequently to see the great variety.
Q: What methods of payment do you accept?
A: Cash, Checks, Debit and Credit Cards (Visa, Mastercard, Discover), gift certificates, and store credit.
Q: Do you offer discounts to any local groups?
A: Members of Triangle Mommies and the Raleigh/Durham Single Parents Meetup Group receive a 15% discount on their purchases.
Q: How do I consign my items?
A: It is as easy as printing the consignment agreement, putting your freshly laundered new and used brand name clothing in a box or storage bin, dropping it off at the store, and waiting for your check to arrive! (Consignment agreement copies will be kept in store as well).
Q: What brands do you accept?
A: We accept a variety of popular children's boutique and name brand clothing, shoes, accessories, toys, baby gear, and baby furniture. Click here for a detailed list.
Q: How do you decide how to price my items?
A: Uptown Kids has extensive experience in children's clothing, brands, and pricing. Click here for our pricing models. If you need more information on the 3 tier categories, here is a list of accepted brands.
Q: When do you accept cool and warm weather items?A: February 1st to June 1st we accept spring and summer items. July 1st to January 1st we accept fall and winter items.
Q: Is there a limit to the number of items I can bring in at a time?
A: We have recently put into place a 40 item limit per week. This limit allows us to expedite the inventory entry process. Infant clothing size 0 - 12 months supply fills up quickly, so you may want to call ahead before bringing too many items in those sizes.
Q: Are there items I absolutely should not bring?
A: We do not accept clothes with any stains, tears, holes, broken zippers, or missing buttons. We also do not accept used undergarments, socks, or tights. We do not accept cribs with moving side rails, co-sleepers, car seats, diaper pails, toddler potties, recalled items, or items in anything less than great condition.
Q: How can I watch my sales online?
A: You will be given a login to My Resale Web where you can follow your inventory sales online.
Q: Will my items be marked down when the store has sales?
A: All consignor items are included in our sales and markdowns. We have weekly 15% off sales of items that we have in abundance. Our scheduled markdowns are 20% off after 6 weeks, 40% off after 8 weeks, and occasionally 60% off. This gives you the best chance of selling your items.
Q: What is the consignment split and are there any set-up fees?
A: The consignment split is 50% to the consignor and 50% to Uptown Kids. There is also a one-time account set-up fee of $5 that will be taken out of your first check.
Q: When will I receive payment?
A: For sales over $20, we will email consignors to let them know when the checks are available for pick up in the store. By the 15th of the month, we mail out checks that have not been picked up. You may also request to receive your payment electronically through PayPal! These are processed first and consignors do NOT pay PayPal fees! Please note, you can ALWAYS use your store credit to purchase items at any time!
Q: How do I get started?
A: Click here to download the consignment agreement!
Contact us today: 919-809-7919 or Email!
